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FAQ

What are the Shipping Charges?

We ship US Postal Service either First Class or Priority, whichever is cheapest. Our rates are (updated July 1, 2017):

  • $.01 to $20.00 -- $5.00
  • $20.01 to $100.00 -- $7.50
  • Over $100.00 -- Free Shipping

Do you ship to international addresses?

At this time, we also ship to Canada. The rates are (U.S. Dollars):

  • Up to $20.00 -- $10.50
  • $20.01 to $50.00 -- $17.00
  • Over $50.00 --$27.00

When will my order ship?

All orders will ship 1-3 days after payment has been received. If, for some reason, an order will be delayed, you will be notified as soon as possible.

What if I need a rush order?

Please call or email us before placing your order and we will work out which shipping method will be best and what additional charges there will be.

Return Policy
We want you to be totally happy with your purchase. Please call or email us if you are not 100% happy.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Patterns/Books, Any item that has been subjected to cigarette smoke or pet hair, Sale items.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, contact your bank or credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at teresa@twinturtlequilts.com.


To return your product, you should mail your product to: 244 Allen Street Clinton Wisconsin US 53525

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Privacy Policy

Rest assured they Twin Turtle Quilts will never give or sell any of your personal information to any 3rd Party. I hate spam in my emails, too!

Disclaimer

All Twin Turtle Quilts original patterns are copyright protected and all rights are reserved. Permission is required to copy (in any form) and/or distribute copies of the patterns, whether you profit from it or not.  Thank you for respecting my copyright.